Fastest route: email support@themidnightalchemist.com from the address linked to your account. Include your device type and what you expected to happen.
If you cannot sign in, first try resetting your password from the sign-in screen. If your confirmation email has not arrived, check your spam folder before writing to us.
Your Voice Signature is created once during onboarding and used only to voice your private rituals. You can withdraw it at any time in Settings; withdrawal removes the voice model from our voice provider. See the Privacy Policy for details.
You can create one Morning, one Midday and one Evening ritual each day. Saved rituals can be replayed any time without using an allowance.
Purchases and refunds are handled by the app store you bought through — Apple's App Store or Google Play — under their refund policies. Manage or cancel your subscription in your store account settings. For entitlement problems after a purchase, email us with your store receipt.
You can delete individual journals and rituals in the app, or delete your entire account in Settings. Full instructions, including what is removed and how long deletion takes, are on the account & data deletion page.
To access, export or correct your information, email support@themidnightalchemist.com. We verify each request and respond within the time required by applicable law — usually within 30 days.
3Men Pty Ltd (ABN 83 678 873 839)
Level 1, 63–73 Ann Street, Surry Hills NSW 2010, Australia
support@themidnightalchemist.com
The Midnight Alchemist is a self-reflection and wellness practice. It does not provide medical, psychological or crisis care. If you are in crisis, contact your local emergency services or a crisis line such as Lifeline (13 11 14 in Australia).